![]() These are beyond our control and can occur without any notice so please allow enough time for possible issues. We do not take responsibility for late shipments due to courier unforseen issues such as plane, truck, or weather. ![]() If a memorial is time sensitive, please choose UPS. If it does not, please notify us so we can do further tracking on your order. USPS shipments should arrive within 7 business days. Although USPS will be your most cost effective option, USPS does not guarantee any delivery timeframes, the days specified are only an estimate. We use 2 forms of couriers: USPS (Post Office) and USPS. You may either upgrade your shipping choice or leave shipping choice as is and arrival time may be delayed. If your product cannot be delivered by your date specified due to weather delays, courier issues, or not enough production time given to us, you will be notified via email and asked how you want to proceed. ![]() We strive to deliver your memorial at your indicated time frame. Product shipping prices are based on weight and provided directly from the courier via our shipping app. We do offer some products that can ship the same day if ordered before our cut off window time. All products indicate when the item will ship. We ship after the production timeframe indicated. Select the correct shipping transit time so it arrives at your preferred date. Please allow production time and transit times when selecting the shipping method. Delivery courier options at checkout are UPS (United Parcel Service) or USPS (Post Office). If you have any questions about security on our Web site, you can contact us at If I have an issue with my order, what should I do?Memorial products are shipped out from our Dallas, Texas location. Therefore, we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). The security of your personal information is important to us. If you need your order faster please call 60 and we will try our best to assist you. Our shipping charges are based on weight of package and distance of destination from our facility.Īfter an order is placed it takes 2-5 days for processing, production and engraving, then your order will ship. We accept Visa, MasterCard, American Express, Discover, Pay Pal and P.O.'s (Purchase Order Accounts must be setup prior to ordering and may require a valid credit card). It's easy, fast and you can enter all of your engraving (if applicable) during the checkout of your order. How would you recommend I place my order? ALL ENGRAVING PLATES ARE ATTACHED AT NO CHARGE! We are not responsible for your typographical errors. You must check all your spelling prior to You will receive an email proof of your logo andĮngraving before production begins (Crystal, Glass & Plaques). Camera Ready or Vector Artwork will insure the best results. Please reference your order number on theĬover sheet, as well as, each sheet being faxed for easy referencing.Įngraved on certain awards for NO additonal charge. By Fax: (this method is not recommended) Must be typed, no.Please reference your order number in the By email: Typed directly into the email or using Microsoft Word.By email: you will receive a form after placing an order to submit any logos or engraving.Online: during the check out process of placing an order.Engraving can be submitted by the following
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